Updated on 08/12/2024

At Renow Pro, customer satisfaction is our top priority. We are committed to providing high-quality services and ensuring a hassle-free experience. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds will only be considered under the following conditions:

• Services were not delivered as agreed upon in the service contract.
• A written cancellation request is submitted before the service commencement.
• Any advance payments made for services canceled by Renow Pro due to unforeseen circumstances.

2. Non-Refundable Conditions

Refunds will not be provided under the following circumstances:

• Services have already been completed as per the agreed terms.
• Cancellation requests made less than 24 hours before the scheduled service.
• Dissatisfaction arising from issues not covered under the service agreement or warranty.
• Third-party delays or issues beyond Renow Pro’s control.

3. Partial Refunds

In certain cases, partial refunds may be issued, such as:

• Work has commenced, but the client wishes to terminate the service before completion.
• Specific parts of the agreed service could not be delivered, and an alternative resolution cannot be reached.

4. Refund Process

• Submit a refund request via email at info@kmkhts.com or contact us at +971-50591-6989.
• Include your service details, reason for the refund request, and any supporting documentation.
• Refund requests will be reviewed within 7 business days, and you will be notified of the outcome.

5. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction. Please allow 10-15 business days for the refund to reflect in your account.

6. Changes to the Policy

Renow Pro reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website.